All work
Orbit Booking
Patient booking and messaging for a health network serving two million people.
ROLE
Senior product designer
TYPE
Mobile app
YEAR
2023
Context
Booking an appointment took eleven steps across two apps. Patients often gave up and called instead.
What I did
Mapped every booking path, cut the flow to four steps and designed secure messaging between patients and clinics.
Outcome
Online bookings overtook phone bookings within six months, and call volume to clinics dropped sharply.