All work
Paperline Billing
Clear, honest billing for a document tool used by small teams.
ROLE
Product designer
TYPE
SaaS
YEAR
2020
Context
Customers were surprised by invoices and support tickets about billing kept rising.
What I did
Redesigned plans, usage meters and invoices so teams could always see what they would pay and why.
Outcome
Billing tickets fell by more than half and upgrades became more predictable for the finance team.